We want you to feel confident when you invest in your career. Because your coaching time and program spot are reserved for you from the moment you enroll, and digital products are delivered instantly, all sales are final and non-refundable. Your first discovery session is free, so you can decide before you pay.

1. Coaching programs

• Discovery session: free, with no obligation to buy.

• Paid programs: all sales are final. We do not offer refunds for a change of mind, unused sessions, or not completing the program.

• At our discretion, unused sessions may be transferred to another program or extended for up to 90 days.

2. Cancelling your program

You may cancel your program by giving us 14 days' notice by email. Cancelling does not entitle you to a refund, and the full program fee, including any remaining installments, stays payable.

3. Payment plans

• Choosing a payment plan is a commitment to the full program fee.

• If an installment is more than 7 days late, a US$100 administration fee may apply and your sessions may be paused until your account is up to date.

• If an installment is more than 14 days late, we may end your program and recover the outstanding balance.

4. Rescheduling and missed sessions

• It is your responsibility to let us know if you cannot attend and to request a new time.

• You can reschedule free of charge with at least 24 hours' notice.

• Sessions cancelled with less notice, or missed without notice, count as used.

• If we need to reschedule, we will give you as much notice as possible and offer a new time at no cost to you.

5. If we cannot deliver your program

If an event outside our control (such as illness or a technology failure) delays your program, we will extend your timeline. If we are unable to deliver your program at all, either of us may end it in writing and we will agree a fair, pro-rata refund for sessions not delivered.

6. Removal from a program

If we pause or end your Services because of a breach of our Terms & Conditions, repeated non-attendance or abusive behavior, no refund is due and any outstanding fees remain payable.

7. Digital products

Digital products (workbooks, guides, templates) are delivered immediately and cannot be returned, so all sales are final. If you were charged twice, received a corrupted file, or did not receive your product, email us within 5 business days and we will fix it or refund you.

8. Billing issues

For duplicate charges or other billing errors, reach us through the Contact page on this website with your name, payment date and transaction ID. We reply within 2-3 business days.

9. Refund processing

Approved refunds are returned to your original payment method within 5-7 business days. Your bank may take a few more days to show the credit.